Skip to content
  1. Take Charge of Your Sexual Health, Take Back Your Confidence. Book an Appointment Now.

Privacy Policy

Last updated: April 2, 2025

This Privacy Policy describes how Thrive Men's Lab (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.thrivemenslab.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

 

 

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.
    • By entering your phone number, you are agreeing to receive text messages from us. Message & data rates may apply. Message frequency may vary. Reply HELP for more information. You can reply STOP or UNSUBSCRIBE to opt-out
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number. 
  • Account information including your username, password, security questions, and other information used for account security purposes.
  • Customer support information including the information you choose to include in communications with us.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data") using cookies and similar technologies.

Information We Obtain from Third Parties

We may obtain information about you from third-party vendors and service providers such as payment processors, analytics providers, and order fulfillment partners.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing Products and Services: To process orders, manage accounts, and communicate updates regarding transactions.
  • Marketing and Advertising: We may use your personal information to send you promotional content through various communication channels. However, we do not use mobile numbers for marketing purposes, and SMS messages are strictly limited to transactional notifications such as order updates and appointment confirmations. However, we do not use mobile numbers for marketing without explicit consent. 
  • Security and Fraud Prevention: To detect, investigate, or take action against fraudulent or unauthorized activity.
  • Communicating with You: To provide customer service and enhance user experience.
  • SMS Notifications (Order and Appointment Info): If you opt in, we may send you SMS notifications related to appointment scheduling, order updates, or customer service inquiries.

 

 

Data Sharing & Privacy Compliance

We Do Not Share Mobile Numbers or Personal Data for Marketing

We do not sell, rent, trade, or share your mobile number or personally identifiable information (PII) with third parties or affiliates for marketing or promotional purposes. This policy aligns with our overall data practices, ensuring that all marketing-related activities exclude mobile numbers unless explicit consent is given. We only use SMS notifications for transactional purposes such as appointment confirmations, order updates, or customer service communications.

We may share other personal information with third-party service providers for business-related functions such as payment processing, analytics, order fulfillment, and IT infrastructure maintenance. These third parties are required to comply with strict confidentiality obligations.

 

 

SMS Communication Policy

If you opt in to receive SMS communications, you agree to receive text messages related to:

  • Order updates (e.g., shipping status, confirmation notices)
  • Appointment confirmations and reminders
  • Customer support inquiries

Opting In & Out

  • By providing your mobile number, you consent to receive transactional text messages from Thrive Men's Lab regarding your appointments and orders.
  • Message frequency may vary.
  • Message and data rates may apply.
  • To opt out at any time, reply STOP to any SMS message. You may also contact us at concierge@thrivemenslab.com.

 

Cookies & Tracking

We use cookies and similar technologies to improve our website experience, analyze traffic, and support our store functionality.

For more details, visit: Shopify Cookie Policy

Most browsers automatically accept cookies by default, but users can adjust settings to remove or reject them. Additionally, our website recognizes the Global Privacy Control (GPC) signal, which allows users to opt out of certain data sharing and targeted advertising activities. Blocking cookies may affect some functionalities of our website.

Our website also recognizes the Global Privacy Control (GPC) signal, allowing users to opt out of certain data sharing and targeted advertising activities.

 

 

How We Disclose Personal Information

We may disclose personal information to:

  • Vendors and third-party service providers who perform services such as payment processing, IT infrastructure, shipping, and analytics.
  • Business and marketing partners in limited cases where explicit consent has been provided.
  • Affiliates within our corporate group for legitimate business purposes.
  • Legal authorities if required by law to comply with legal processes or protect our rights and safety.

 

 

Security and Retention of Your Information

We take reasonable measures to secure your personal information but cannot guarantee complete security. Data retention periods depend on operational, legal, and regulatory requirements.

 

 

Your Rights

Depending on your jurisdiction, you may have rights such as:

  • Right to Access / Know: Request access to personal information we hold about you.
  • Right to Delete: Request deletion of personal information we maintain about you.
  • Right to Correct: Request corrections to inaccurate personal information.
  • Right of Portability: Request a copy of your personal data.
  • Restriction of Processing: Request that we stop or restrict processing of your personal information.
  • Withdrawal of Consent: Withdraw your consent where applicable.
  • Appeal Rights: If we deny a request, you may have the right to appeal.

To exercise any of these rights, please contact us at concierge@thrivemenslab.com.

 

 

Contact Us

For any privacy-related questions or concerns, you can reach us at: Thrive Men's Lab
370 Lexington Avenue, Suite 608, New York, NY, 10017, US
Email: concierge@thrivemenslab.com